Contact information

Get In Touch

For any queries or support, please reach out to us via WhatsApp or Email.

  • Trade Name: H&A Cosmo

  • WhatsApp/Phone: +92 3292595555

  • Email: hacosmo2@gmail.com


Customer Care & Policies

At H&A Cosmo, your satisfaction is our priority. To maintain the highest standards of safety, hygiene, and product integrity, please review our service policies below.

Returns & Refunds Policy

Due to the personal nature of skincare and beauty products, all sales are final. We do not offer returns, exchanges, or refunds for:

  • Change of mind or personal preference.

  • Ordering the incorrect item.

  • Dislike of the product after use.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery.

  • Email: hacosmo2@gmail.com

  • Requirements: Please include your order number, photos of the product, and photos of the packaging.

  • Resolution: We will review your claim and provide a replacement only, where applicable.

Shipping & Delivery

  • Delivery Time: 5–7 working days across Pakistan. Please note that weather, high volumes, or courier delays may occasionally affect these timings.

  • Order Processing: 24–48 hours. You will receive a confirmation message or call once shipped.

  • Payment: We offer Cash on Delivery (COD) nationwide.

  • Shipping Charges: Calculated at checkout based on your location.

  • Undeliverable Orders: If a parcel is refused or the address is incorrect, the order may not be reshipped.